Generally, software RFPs explore technical specifications, capabilities and features but there's one important factor that you may be neglecting -- customer success. Explore why customer success is the key to unlocking value in your next RFP.
About Brian HartleyAs RFP360’s client success director, Brian ensures clients have the tools, knowledge, and assistance they need to get the most out of their solution. Prior to joining RFP360, he led a 60-member client services team across two offices at BrandMuscle. During his free time, he enjoys trying new restaurants and traveling.
What do SaaS customer success teams and proposal managers have in common? They both succeed when they put their customers first. Explore how SaaS customer success best practices can change the way you write proposals and give you a fresh mindset for success.
Everyone loves a good software feature, but what happens when a company prioritizes flashy features and forgets about the customer experience? Explore the research, risks and ways you can avoid feature fatigue.
Learn why so many organizations struggle to efficiently create winning proposals and what they can do about it.
Tired of waiting for subject matter experts (SMEs) to answer crucial RFP questions only to get last-minute responses that … aren’t great? Learn the steps you can take to ensure SMEs consistently provide you with the content you need to win more deals.
Purchasers have their work cut out for themselves and it's our job as proposal writers to make it as easy as possible for them to understand and select us. But too often we actually make it harder for them and actually work against our firm getting shortlisted.