Your experience is our priority at RFP360.

We deliver an unmatched customer experience focused on your success, from onboarding and graduation (go live) to support and upgrades.

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Experience matters, yours and ours.

 

The last thing you need is technology that’s difficult to learn and complicated to set up from a fledgling provider that puts your needs on the back burner once your contract is signed.

What happens after I buy? Where do I turn if issues come up? Are they in it for the long haul?

As you evaluate solutions, answers to these questions are just as important as product features.

Not only is RFP360 invested in your success, as an RFP software pioneer, we’ve seen it all — and created a best-practice approach that leverages our experience to enhance yours.

Customer experience

“I couldn’t ask for a better partner. We use a lot of technology, and RFP360 is at the top when it comes to responsiveness and attention.”


Kelly Ellis

Director of Administration and Operational Excellence, Piper Jordan

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RFP360 Customer Success

Ensure your project’s success with expert onboarding and RFP services.

From the moment you join the RFP360 family, a dedicated success manager and services team work on your behalf — with the goal of getting you up and running as quickly as possible. With decades of cloud deployment experience, we tailor the perfect project plan that guides you through every milestone while avoiding potential pitfalls. We’re here for you every step of the way.

Get the answers you need quickly from RFP360 customer support.

Whenever you need a hand, RFP360’s friendly and knowledgeable customer support team is ready to help. You can access live support by calling us at (844) 737-0365 or emailing us at [email protected]. Inside our application, you can easily submit a support ticket or browse through our extensive RFP360 help library anytime.

RFP360 RFP Knowledge
RFP360 Trusted Partner

Benefit from an experienced team dedicated to helping you do more.

When you purchase RFP360, not only do you get great software, you gain a trusted, complete partner committed to your ongoing success. Our team takes proactive steps to help you get more value out of existing features and new enhancements, offering best-practice recommendations, training opportunities, professional services and more.

“We value the ongoing support, prompt response time and customer success RFP360 has brought to ihouse.”


Ronni Beckwith
Principal, HR Technology Consulting Practice Leader, ihouse

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As an RF360 customer, you’re in great company.

 

Want to know what it’s like to be a customer?

Our case studies offer an inside look at the customer experience of leading organizations who chose us for their RFP software needs.

 

Read our customer stories
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  • Customer experience

“The service is as great as it could possibly be … it’s the best tool on the market.”


Scott McGrath

Public Safety Solutions Architect, Rave

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